Can I return my order, or cancel my order if I change my mind?

Firenze shall not accept a cancellation of an order for change of mind unless. Firenze chooses to do so at its absolute discretion. If Firenze does accept such a cancellation, you must pay an amount that in Firenze’ reasonable view reflects the loss that Firenze will suffer as a consequence of the cancellation (including but not limited to storage fees and any mark down). Firenze shall set off this amount against the payment you have made and refund the balance.

How long will it take for my refund to be processed?

Most refunds will be processed within 5 to 10 business days depending on your financial institution.

What if I don’t receive my refund within 10 business days?

If you don’t receive your refund within 10 business days please contact your allocated store to which the order was processed.

What if I have missing parts in my order?

If you are missing parts from your order please contact the store that you purchased the products from and we will ensure the missing parts are delivered to you free of charge and as quickly as possible.

What if there are no assembly instructions with my product?

If the assembly instructions for the products in your order are missing please contact the store that you purchased the products from and we will ensure these are sent to you as quickly as possible. We can send either send the instructions by post or send a scanned image of the instructions by email.

Can I order a replacement part for a discontinued line?

While you can’t order parts for discontinued lines online, your Firenze store may be able to assist if the product is still available from the supplier.